KIDSLOVEDESIGN wishes to guarantee the satisfaction of its clients.

If you are not completely satisfied with a product ordered from, the product may be returned. Customers who wish to return a product must inform of this intention within 14 (fourteen) days (after the reception of the product) and send the product back within 15 (fifteen) days after notifying the return. 

To return a product, you will first need to contact our customer service by email, quoting your order number. KIDSLOVEDESIGN reserves the right to refuse a returned product if the customer has not contacted the Customer Service beforehand. KIDSLOVEDESIGN will provide the Customer with the address where he/she shall return his/her order and a return number. 

Any goods must be returned in its original packaging, in the condition in which you received them (shall neither have been used, nor suffered damages). Please note that you are responsible for making sure we receive the product back. We therefore encourage you to use an insurance for the transport, and to use a company which will be able to track your parcel back to France. 

KIDSLOVEDESIGN shall refund the Customer the purchase price of the product(s) within thirty (30) days of the receipt of the product. Delivery costs are not refundable. Refunds are generally made on your credit card or PayPal account.